Refund policy

Effective Date: 22-07-2026

At Crunza, we are committed to delivering fresh, premium-quality dry fruits. Customer satisfaction is our priority. Due to the perishable nature of food products, our refund and return policy is as follows.

1. Returns

As our products are food items, returns are not accepted once an order has been delivered.

We cannot accept returns in the following cases:

  • Change of mind
  • Ordered by mistake
  • Taste or personal preference
  • Opened or partially consumed products
  • Incorrect storage after delivery

2. Damaged, Incorrect or Missing Products

If you receive:

  • A damaged package
  • Wrong product
  • Missing item(s)
  • Product spoiled during transit

Please contact us within 24 hours of delivery.

To help us resolve your issue quickly, please provide:

  • Order Number
  • Photos of the package
  • Photos of the product
  • Unboxing video (recommended)
  • Brief description of the issue

Without clear proof, we may not be able to process claims.

3. Refund Eligibility

A refund or replacement may be approved if:

  • Wrong item was delivered
  • Product was damaged during shipping
  • Package arrived open or tampered
  • Product is expired upon delivery
  • Product quality issue is verified by our team

Each request is reviewed individually.

4. Refund Process

Once your claim is approved:

  • Refunds will be processed within 5–7 business days
  • Refunds will be issued to the original payment method
  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after verification

5. Order Cancellation

Orders can only be cancelled before they are packed or shipped.

Once an order has been shipped, cancellation is not possible.

6. Non-Refundable Situations

Refunds will not be provided if:

  • Incorrect shipping address provided by customer
  • Delivery attempt failed due to customer unavailability
  • Customer refuses delivery
  • Product has been opened or consumed
  • Complaint made after 24 hours of delivery
  • Damage caused due to improper storage after delivery

7. Contact Us

If you need assistance regarding your order, please contact us.

Crunza

📧 Email: Anigofoods@gmail.com

📱 WhatsApp: +91 9425704179

🕒 Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)