Shipping policy

Effective Date: 22-07-2026

At Crunza, we are committed to delivering fresh, premium-quality dry fruits safely and on time. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festivals, sales, or high-demand periods, processing may take slightly longer.

2. Shipping Coverage

We currently ship across India through trusted courier partners to ensure safe and timely delivery.

If your location is not serviceable, we will notify you and issue a full refund if payment has already been made.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location.

Location Estimated Delivery Time
Metro Cities 2–5 Business Days
Other Cities 3–7 Business Days
Remote Areas 5–10 Business Days

Delivery times are estimates and may vary due to weather, courier delays, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Current Shipping Offer:

  • Free Shipping on orders above ₹999 
  • Orders below this amount may incur a shipping fee based on location and order value.

5. Order Tracking

Once your order is shipped, you will receive:

  • Order confirmation email
  • Shipping confirmation email
  • Tracking ID
  • Courier partner details

You can track your shipment using the tracking link provided.

6. Delivery Attempts

Our courier partner will attempt delivery according to their standard process.

If delivery fails because:

  • Incorrect address was provided
  • Customer is unavailable
  • Customer refuses delivery

the package may be returned to us.

Additional shipping charges may apply for re-delivery.

7. Packaging

Every Crunza order is:

  • Hygienically packed
  • Carefully sealed for freshness
  • Securely packaged to minimize damage during transit

We take every precaution to ensure your products reach you in excellent condition.

8. Damaged or Tampered Packages

If your package appears:

  • Damaged
  • Torn
  • Opened
  • Tampered with

please:

  • Take clear photos before opening.
  • Record an unboxing video (recommended).
  • Contact us within 24 hours of delivery.

After verification, we will arrange a replacement or refund if the issue is found to have occurred before delivery.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping details.

Crunza is not responsible for delays or non-delivery caused by:

  • Incorrect address
  • Incorrect PIN code
  • Incorrect phone number
  • Incomplete delivery information

If an order is returned due to an incorrect address, additional shipping charges may apply for re-shipment.

10. Delayed Deliveries

While we work with reliable logistics partners, delays may occasionally occur due to:

  • Extreme weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Courier operational issues
  • High order volumes

We appreciate your patience in such situations.

11. Cash on Delivery (COD)

No Cash on Delivery may be available for order values.

Crunza reserves the right to enable or disable COD for specific locations or products without prior notice.

12. International Shipping

Currently, Crunza ships only within India.

We do not offer international shipping at this time.

13. Contact Us

If you have any questions regarding your shipment, please contact us.

Crunza

📧 Email: anigofoods@gmail.com

📱 WhatsApp: +91 9425704179

🕒 Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)