Terms of service

Effective Date: 22-07-2026

Welcome to Crunza. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Us

Crunza is an online store offering premium-quality dry fruits, including cashews, almonds, and mixed dry fruits.

Our goal is to provide fresh, hygienically packed, and high-quality products with a secure shopping experience.

2. Eligibility

By placing an order on our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into a binding agreement.

3. Products

We strive to display accurate product descriptions, images, and prices.

Please note:

  • Product images are for illustration purposes only.
  • Actual product size, color, and packaging may vary slightly.
  • Natural food products may vary in shape, size, and appearance from batch to batch.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

We reserve the right to update prices without prior notice.

5. Orders

After placing an order, you will receive an order confirmation.

Receiving an order confirmation does not guarantee acceptance of your order.

We reserve the right to:

  • Cancel any order
  • Limit purchase quantities
  • Refuse service in cases of suspected fraud, pricing errors, or stock unavailability

If payment has already been received for a cancelled order, a full refund will be processed.

6. Payments

We accept secure online payments through trusted payment gateways.

Available payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

All transactions are processed securely.

7. Shipping & Delivery

Orders are processed within our standard processing time.

Delivery timelines may vary depending on:

  • Customer location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Other unforeseen circumstances

While we strive to deliver on time, delivery dates are estimates and cannot be guaranteed.

8. Returns & Refunds

Due to the nature of food products, returns are generally not accepted after delivery.

Refunds or replacements may be offered for:

  • Damaged products
  • Incorrect products
  • Missing items
  • Verified quality issues

Please refer to our Refund & Return Policy for complete details.

9. Product Storage

To maintain freshness and quality:

  • Store products in a cool, dry place.
  • Keep the packaging tightly sealed after opening.
  • Avoid exposure to moisture and direct sunlight.

Crunza is not responsible for quality issues caused by improper storage after delivery.

10. Intellectual Property

All content on this website, including:

  • Logo
  • Brand name
  • Product descriptions
  • Images
  • Graphics
  • Text
  • Website design

is the property of Crunza and may not be copied, reproduced, or used without written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Submit false or misleading information.
  • Attempt unauthorized access to our systems.
  • Interfere with the website's operation.
  • Upload harmful software or malicious code.

12. Limitation of Liability

To the maximum extent permitted by law, Crunza shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Business interruption
  • Delivery delays caused by third-party logistics providers
  • Issues arising from misuse or improper storage of products after delivery

Our total liability shall not exceed the amount paid for the affected order.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra, unless applicable law requires otherwise.

16. Contact Us

If you have any questions regarding these Terms, please contact us:

Crunza

📧 Email: anigofoods@gmail.com

📞 Phone: +91 9425704179

🌐 Website: https://crunza.myshopify.com/

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)